Managing your home loan

Accessing your home loan account online

Managing your home loan account online is easy through our smart and simple platform, StarNet. You can access and control your home loan account from the comfort of your own home or while you’re out and about. All you’ll need is your computer, tablet or smart phone.

Most people know a little about redraw, but not many understand exactly how it works or how it can benefit them. Watch this short video to better understand how redraw works and how it can benefit you.

Logging into StarNet for the first time

If it’s your first time logging into StarNet, you’ll need to activate your account. Before you get started you’ll need your StarNet login ID which can be found in your welcome letter.

Need help or have a question?

Whether you’re viewing your loan information or your recent transactions, we’re here to help. Get started by exploring our StarNet FAQs (PDF, 49KB) or checkout our short video on how to use StarNet.

You can also view our Loan Contract Terms and Conditions booklet with Direct Debit Request Service Agreement (PDF, 374KB) and Fees and Charges Booklet (PDF, 50KB) for more information.

Learn how we’re putting you at the centre of how we design and distribute our products with our Target Market Determinations (PDF, 139KB).

Contact information

Our Customer Care team:
Phone: 1300 558 775