We’re supporting you during COVID -19

During this difficult time for many of our customers, we’re here to help.

We have a range of ways to help you manage your home loan after your repayment pause ends.

How to redraw on your home loan

If you’re ahead with your home loan repayments, you may be able to access additional money you’ve paid using available redraw.

Redraw can be accessed easily online via StarNet  or by contacting our Customer Care Team.

How to adjust your home loan repayments

Your home loan repayments can be adjusted to their minimum contracted repayment online via StarNet  or by contacting our Customer Care Team.

Help and support

If you’re experiencing financial difficulty, please contact our Customer Care team. Our team continues to focus on providing customer support on the phone and online, when and where you need it.

Contact us


Call Customer Support (Hardship) Line on 1300 155 426, Monday to Friday, 8.00am - 6.00pm (AEST/AEDT).

Although, we’re here to help, Customer Support is experiencing high demand and response times are longer than usual.

Frequently asked questions

If you’ve paused your home loan repayments, please refer to the Repayment Pause information, in our Frequently Asked Questions (PDF, 65KB).

Need more COVID-19 information?

The National Coronavirus Helpline provides medical information and operates 24 hours a day, seven days a week.